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LIAT upgrading CRS - Frequently Asked Questions

1. Why is LIAT changing its Computerised Reservations System (CRS)?

We wish to offer customers more options and better service

2. When will LIAT start using the new CRS?

The conversion or full system migration will start on October 23 and conclude on October 24, 2012. LIAT will start using the new CRS on October 24, 2012.

3. Will I need to rebook my flight after the system upgrade?

No

4. Will I be required to provide more information when booking online with the new CRS?

No. Currently passengers are required to provide their full name, gender and date of birth when creating a booking. This requirement will remain.

5. Do other airlines use this new CRS?

Yes, it is now used by more than 25 airlines

6. Can I change my ticket using the new CRS?

Yes. This can be done online, via the Call Centre or visiting a sales office or Airport LIAT counter.

7. How do I cancel a booking with the new CRS?

You can cancel a booking online, via the Call Centre or visiting a sales office or Airport LIAT counter

8. How do I make a group booking?

For group bookings, please contact our Groups Desk by calling the LIAT Call Centre – from Antigua – 1-268-480-5582; toll free from the rest of the Caribbean – 1-888-844-5428 and from Puerto Rico and the US Virgin Islands – 1-866-549-5428

9. How do I make a request for a wheelchair?

During or after making a booking, please contact the LIAT Call Centre.

10. Can I request special assistance?

Yes, you can. Depending on the request, this can be done by contacting the LIAT Call Centre or by making the request at the airport

11. Can I make a booking for an Unaccompanied Minor?

Yes, you can. Please call the LIAT Call Centre or contact your LIAT Airport office at least 3 days prior to travel.

12. Will the new CRS make my flight cheaper?

No

13. Will the new CRS allow me to book travel on other carriers?

In the future, you will be able to book your travel with LIAT for travel on other carriers

14. Do I need to call to confirm my booking?

No you do not

15. Will the system recognize and track me as a frequent flyer and reward me as such?

Plans are in progress to introduce a Loyalty system where frequent flyers can collect points for use towards future travel


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