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Home > LIAT FAQs

Frequently Asked Questions

 

What are Baggage Restrictions? International Travel
Boarding Passes Pets
Cash/Cheques Refunds
Children Reservations
Credit Cards Special Services Requests (SSR)
Fares Unaccompanied Minors
LIAT Travel Insurance LIAT Fuel Surcharge


What are the baggage restrictions?

Please see our baggage acceptance policy.

Boarding Passes

Since we do not facilitate on-line check-in, at this time, it is not possible to print your boarding passes on-line. Boarding passes will be issued on check-in.

CASH/CHEQUES

Can I pay for my reservation with cash or cheques?

LIAT accepts cash for payment at all LIAT ticket counter or City office locations. Personal checks are accepted when payment is made seven (7) days in advance of travel date. Online bookings must be paid for with a credit card.

CHILDREN

Can I book a reservation with children on liatairline.com?

Yes: you can book a reservation for your child/children online.

Can I bring my child’s car seat on board?

Approved infant seats are accepted in the cabin when an additional seat is purchased at a child’s fare for the infant.
Note: Bassinets, infant seats and strollers may be accepted as checked baggage at no extra charge, and are not considered part of the customer’s free baggage allowance.

CREDIT CARDS

Which credit cards are accepted by LIAT as payment of my travel?

We accept MasterCard and Visa. Debit cards containing the MasterCard and Visa logos are also accepted for payment on liat.com.

FARES

Why is the offered fare no longer available?

LIAT flights are capacity controlled, which means as each flight sells, your fare may no longer be available. All fares are quoted as "currently" and are only guaranteed at the time of purchase. LIAT offers a range of fares. All fares are subject to change until purchase.

INTERNATIONAL TRAVEL

What documentation is required when I travel?

Traveling on the LIAT network is considered International travel. All customers are required to present proof of identity such as a valid government-issued photo ID and proof of citizenship such as a passport at the LIAT check-in counter. Passengers must keep proper documentation on their person during travel. It is the passenger’s responsibility to ensure that they have the correct documents needed for travel to any destination. Passenger’s must also carry a copy of their itinerary as proof of their onward or return journey. 

PETS

What type of pets do you allow?

LIAT transports domestic pets only, such as dogs, cats and small domestic birds. Pets are transported in the cargo compartment only and require import/export licenses and veterinary clearances.

How much does it cost to travel with my pet?

Live animals are carried at a charge of US$50.00 per container.

What size carrier do I need for my pet?

Your pet’s container/kennel must not exceed 26" length x 24" width x 36" height.

If I am traveling with a pet, can I book my reservation online?

The number of pets allowed in the cargo compartment is subject to space availability, therefore, you must contact LIAT directly at reservations@liatairline.com. or the LIAT call centre at 888-844-5428 to book your reservation when traveling with a pet.

REFUNDS

How do I obtain a refund?

LIAT fares are non- refundable; however under certain conditions unused transportation may be converted to credit.

RESERVATIONS

How many passengers can be booked on a reservation?

You may book up to nine (9) passengers on a reservation.

If I want to book more than nine (9) passengers, what do I do?

If you would like to book travel for ten (10) or more passengers traveling together as a group, please contact a LIAT sales outlet, the LIAT Call centre at 888-844-5428 or you may contact your travel agent.

How far in advance can I book a reservation online?

Our flight schedules are loaded 330 days out; therefore, you are able to book reservations online up to almost a year in advance.

Can I book a reservation online for same day travel?

Up to three hours before any flight is scheduled to depart, you can book on liatairline.com or via the LIAT Call center at 888-844-5428.

How do I correct a misspelled name on my reservation?

Please contact us at reservations@liatairline.com or call the LIAT call centre at 888-844-5428 to correct the spelling of your name on your reservation.

When can I change my reservations online?

You may change your reservations online up to three (3) hours prior to each flight’s scheduled departure.

Can I change the return portion of my itinerary if I have already flown my outbound?

Yes, you may change the return portion of your itinerary online up to three (3) hours prior to the flight’s scheduled departure.

How much is it if I change my reservations?

You will be charged US$45.00 per segment per passenger plus any difference in fare when changing your reservation online and US$50.00 per segment per passenger plus any difference in fare when calling the LIAT call centre.

One of the passengers on my reservation cannot travel with me. How can I remove a passenger from my reservation?

Please contact reservations@liatairline.com or call the LIAT call centre at 888-844-5428 and an agent will be happy to assist you.

When can I cancel my reservation?

You may cancel your reservation online up to three hours prior to the scheduled departure of your flight.

Can I cancel the return portion of my itinerary online if I have already flown the outbound?

Yes, you may cancel any portion of your journey on line at least three hours prior to the departure of your flight.

What happens when I cancel a reservation online?

When a reservations is cancelled at least three hours prior to the scheduled time of departure, you are able to apply for a credit of the unused transportation. through reservations@liatairline.com or through our Call center at 888-844-5428. Credit can be redeemed for future travel that is booked and completed one (1) year from the date the original reservation was booked.

What happens if I do not cancel my reservation online at liatairline.com or by calling the LIAT call centre?

If you do not cancel at least three hours prior to the scheduled departure time of your flight, do not show up for your flight, or do not board the aircraft for any reason, your reservation will be automatically cancelled and you will forfeit the value of your reservations. You are therefore advised to always change or cancel any reservation that you do not intend to use.

SPECIAL SERVICE REQUESTS

Can a customer request any special service requests through liatairline.com?

All special requests must be arranged by contacting LIAT at reservations@liatairline.com or by calling the LIAT call center at 888-844-5428.

Is it safe for me to send my credit card and personal information through liatairline.com?

LIAT takes every practical precaution to protect your confidential information. When you book your reservation on liatairline.com, we require you to use a Web browser that has security technology also known as encryption technology, to ensure that your credit card and personal information are safely transmitted via the Internet.

UNACCOMPANIED MINORS

Can I book a reservation online for my child that is traveling alone?

The requirement for additional documentation for the carriage of an unaccompanied minor does not make it possible for a reservation to be made on line. For more details on the requirements for Unaccompanied Minor Travel, please see the travel tips section of our website.

LIAT TRAVEL PROTECTION

  1.   What is LIAT Travel Protection?

LIAT Travel Protection is an insurance program that LIAT offers through American Home Assurance Company, Antigua branch, a member company of American International Underwriters Holding Co.

This program is especially designed with LIAT clients' needs in mind and is exclusively available via liat.com for Caribbean-originating flights. Please note that the program was launched in October, 2008 and is not available for flight bookings prior to the launch date.  
APPLICATION

  2.   How do I purchase LIAT Travel Protection?

You can only purchase LIAT Travel Protection while you are booking your flight/s on liat.com or any other direct distribution channel from LIAT.   


  3.   Who can purchase LIAT Travel Protection?

Any LIAT guests departing from Caribbean can purchase LIAT Travel Protection while booking their flight/s on liat.com or any other direct distribution channel from LIAT.

You can still purchase LIAT Travel Protection even if you are not originating in the Caribbean and/or do not live in the Caribbean as long as you are flying in the region.

   
  4.   Does LIAT Travel Protection enforce an age limit?

Yes, the Guest must be at least 9 days old and at most 75 years of age to qualify for LIAT Travel Protection.   


  5.   How do I purchase LIAT Travel Protection for my accompanying infant?

If you purchase LIAT Travel Protection, your infant is covered for free! A name is required as long as it is acknowledged that an infant is on board with the Insured Adult (we consider infant up to 2 years old of age). 

  
  6.   Can I purchase LIAT Travel Protection if I'm travelling for more than 30 days?

Yes! You can. You pay USD 9.40 for the first 15 days and an extra USD 1 for any other additional day up to a maximum of 180 consecutive days.

For example if you are travelling 37 days you will pay USD 9.40 for the first 15 days and an additional USD 22 for the remaining 22 days. Don't worry about quoting, liat.com will quote automatically for you.   
 

  7.   Am I still covered by LIAT Travel Protection if I catch a connecting flight to a different destination?

Under LIAT Travel Protection, air travel coverage is limited to LIAT flights. For the Return Plan, the coverage upon arrival and departure only applies within the original country of destination on an LIAT flight.

If you need additional insurance to cover the rest of your trip, please contact your insurance agent or Travel Guard by Chartis at +1(787)767-5715. 

  
  8.   Where should I indicate my nominee for receiving benefits?

You don't need to indicate a nominee for your LIAT policy! Flight or Personal Accident benefits paid due to a fatal accident will be made to the estate of the insured while others benefits are paid directly to the Insured.  
PROCEDURES

  9.   What do I do if I encounter an accident abroad?

Please call Travel Guard by Chartis 24-hr International Assistance Services number: Dial "0" and ask the operator to connect you with +1 408-252-1688. The call is free and reverse charged.

Before taking any action it is important that you call this phone number, covered expenses are expenses for services provided and/or arranged by Travel Guard by Chartis for the transportation, medical services, and medical supplies necessarily incurred as a result of an accident, as detailed in your policy.   
 

  10.   Can I cancel my LIAT Travel protection?

The insured will be allowed to cancel the policy up to two (2) Days or forty eight (48) hours after purchasing the policy, if the covered trip has not begun.   
 

  11.   Is LIAT Travel Protection premium refundable?

LIAT Travel Protection is refundable during the cancellation period. If the insured decides to cancel the policy after two (2) days or forty eight (48) hours no premium will be reimbursed.   
  12.   Can I amend my LIAT Travel Protection?

LIAT Travel Protection can be changed once issued even if you are postponing or extending your trip. Any additional premium will be collected, if necessary.   


  13.   What happens to my LIAT Travel Protection - Return Plan if LIAT reschedules my Return Flight to a later date?

LIAT Travel Protection - Return Plan is automatically extended up to maximum of 3 days if your Return Flight is rescheduled by LIAT to a later date.   
 

  14.   Do I have to carry a copy of my Insurance Confirmation with me when travelling?

No, you don't need to carry a copy of your Insurance Confirmation. All you need is your Certificate Number and the 24-hour Travel Guard by Chartis Services Number (+1(408)252-1688).

   
  15.   What do I do if I did not receive or lost my Insurance Confirmation?

LIAT Travel Protection was successfully processed if it is reflected on the Confirmation Page and in your LIAT Itinerary.

To get a copy, simply e-mail us your Certificate Number (if available), Full Name, Flight Booking Number, Travel Dates, Date of Purchase and E-mail Address by clicking here.

   
  16.   Where can I get the full terms and condition of my LIAT Travel Protection?

The Full Terms and Conditions of your LIAT Travel Protection is available in our Policy Wordings Section.  
COVERAGE

  17.   What kind of benefits do I get with LIAT Travel Protection?

For more detailed information about the benefits available under LIAT Travel Protection, please visit our Description of Coverage section.  

18.   When does my LIAT Travel Protection coverage begin?

For One Way Plan, coverage commences when you check-in at any immigration counter for your LIAT departure flight.

For Return Plan, coverage commences when you check-in at the immigration counter and ends when you return on your LIAT flight.

The Trip Cancellation Benefit takes effect on the certificate Issue Date.  

19.   How will my outpatient accidental medical expenses be paid under LIAT Travel Protection?

You will be reimbursed for accidental medical expenses incurred as a result of a covered accident as detailed in the terms and conditions.  

20.   Can I continue my medical treatment for injury sustained overseas after I return home?

Yes! As long as the initial treatment is received during the trip and all expenses are incurred within 30 days after the return. The maximum sum payable is equivalent to 10% of the Accidental Medical Reimbursement limit.  

21.   If I require treatment for an illness during my trip, can I claim for medical/hospital and other related expenses?

Yes, LIAT Travel Protection covers sickness-related medical expenses, however they must be sudden and not a pre-existing condition.  

22.   Does LIAT Travel Protection cover sports and other similar activities?

As long as the activities are not performed under competition or professional sports or to earn income, they are covered without limitation or restriction. For more details, please refer to the full terms and conditions of coverage.  

23.   Can I cancel my LIAT itinerary for any reason and get all my money back through my Trip Cancellation Benefit?

The Trip Cancellation Benefit is only applicable for insurable reasons indicated in the full terms and conditions.

Covered reasons include the loss of LIAT ticket, unforeseen emergencies such as illness, injury or death involving you and/or an immediate family member.  

24.   Can I still buy LIAT Travel Protection if I have a pre-existing condition?

Yes! However, LIAT Travel Protection has exclusions on pre-existing conditions as detailed in the full terms and conditions.

"Pre-existing Condition" refers to any Symptom which existed prior to the Effective Date leading to a claim under this Insurance Confirmation that you knew about before you purchased LIAT Travel Protection.  

25.   Does my Baggage & Personal Effects Benefit cover theft?

Yes, LIAT Travel Protection covers theft (and damage due to attempted theft) as long as it occurs during your scheduled flight with LIAT.  
CLAIMS

  26.   How do I file a claim?

In the event of an insurance claim you can download a copy of our Notice of Claim Form which is available in ENGLISH. After completing please submit with all supporting documents to the contact indicated in the form.

  27.   How long is the claim processing time?

Claims will be processed within 14 days after you've submitted all required documentation.

  28.   What is the time limit for filing a claim?

All claims must be submitted to American Home Assurance Company, Travel Guard by Chartis within 30 days after the date of the incident. And in the event of accidental death, immediate notice thereof must be given to the Company.  

29.   What do I do if I disagree with the claims decision made?

LIAT Travel Protection will advise you in writing of your right to appeal the claim decision and the procedures for filing an appeal with American Home Assurance Company, Antigua branch.


 

LIAT Fuel Surcharge

1. What is a Fuel Surcharge?

 It is a charge that is applied on all flights that reflects the fluctuating price of worldwide oil and jet fuel. It applies to tickets for all passengers including children and infants and is intended to help cover excessive fuel expenses. LIAT will have three fixed Fuel Surcharges which will be applied in accordance with trip mileage. It will be adjusted on a bimonthly basis according to market prices.

 

2. Why is LIAT re-introducing the Fuel Surcharge at this time?

 Fuel is LIAT’s second largest cost factor and any large fluctuations in this area can negatively impact the financial status of the Company. The average price of aviation fuel has risen dramatically during 2010 and 2011. LIAT’s fuel expenses for 2010 were $10 million more than 2009. Should present high fuel prices continue, LIAT’s fuel bill can be expected to increase by another $16 million for 2011. The Fuel Surcharge will allow the airline to target revenues for meeting its escalating fuel costs.

 

3. How much is the Fuel Surcharge and how is it calculated?

 

 

 

Miles

% of total

Surcharge

USD per One Way Route

Surcharge

USD per roundtrip Route

Tier 1

<150

46%

$12.50

$25.00

Tier 2

151-300

30%

$17.50

$35.00

Tier3

>300

24%

$20.00

$40.00

Weighted Ave Surcharge

$15.79

$31.58

 The Fuel Surcharge operates under a three tier system. There are three possible fees, one of which is applied per passenger for every one-way trip and will be based on the trip mileage.

 

4. When will the Fuel Surcharge go into effect?

 The Fuel Surcharge will be effective from August 15, 2011. It will be applied to any ticket purchased on or after that date.

 

5. Will I be required to pay the Fuel Surcharge if I purchase my ticket prior to August 15, 2011 even if my travel date is after the effective date?

 No

 

6. For what period of time should passengers expect to pay the Fuel Surcharge?

 The Fuel Surcharge will be in effect until the price of fuel stabilizes.

 

7. How will LIAT collect the Fuel Surcharge?

 The Fuel Surcharge will form part of your ticket purchase price and be collected in the same manner as all other applicable taxes and fees.

 

8. Will the Fuel Surcharge be displayed on its own or combined with the base fare?

 It will be displayed separately. Keeping it separate has two advantages. First and foremost the surcharge is visible to the customer and secondly this allows for easy adjustment to the surcharge every two months.

 

9. Will I be charged per one way trip?

 Yes, depending on the distance travelled, the Fuel Surcharge will range from a minimum of US$12.50 to a maximum of US$20.00 per one way trip. You will not pay more than US$20.00 per trip or US$40 for a roundtrip.

 

10. When will a determination be made to re-assess the Fuel Surcharge?

 The Fuel Surcharge will be re-assessed every two months and will be adjusted according to changes in the jet fuel prices on the world market. At that time, it will be determined whether to adjust the surcharge upwards, downwards or remove it entirely.

 

11. Where does the money from the Fuel Surcharge go?

 The money will be used to alleviate the costs associated with the rising fuel bill.

 

12. Do other airlines have a Fuel Surcharge?

 Yes, most major airlines including British Airways, Air Canada, Lufthansa, and Virgin Atlantic apply a Fuel Surcharge to passenger ticket cost.

 

13. Will I be credited the Fuel Surcharge if I cancel my travel plans?

 Yes, once a credit is created in accordance to the Company’s normal procedures, for a passenger booking that was not utilised, the fuel surcharge will also be credited.


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